Our goal at SmartTix is to make your purchasing experience easy, efficient, and informative. We strive for excellence of service. The following purchase policies are designed to ensure your satisfaction and protect your interests. If you have any questions about the information below, please contact us.
Payment Methods. All major Credit Cards Accepted: American Express,
MasterCard, Visa and Discover. Checking and Bank Cards bearing the
visa/mastercard logos are also accepted.
Cancelled Events. Occasionally, events are cancelled or postponed by the presenters, producers, promoters, and venues due to situations beyond our control . When this occurs, SmartTix makes every effort to contact you. When an event is cancelled you will receive a refund for the ticket price but not any associated service fees. If an event is cancelled and you have not been contacted by us, please contact us for information on receiving a refund. If the event was rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. If you purchased the ticket (s) at a ticket center, you will need to return the tickets directly to the ticket center where you purchased the tickets. If events need to be cancelled because of acts of god, civil unrest or other major events, it may not be possible for all patrons to be notified of the cancellation. In this case ticket holders will be refunded for the price of the tickets but not the price of the service fee(s).
Refunds and Exchanges. Before purchasing tickets, carefully review your event date, time and and seat selection. Policies set forth by our clients, including producers, promoters and venue, prohibit SmartTix from issuing exchanges or refunds after a ticket has been purchased. This is the case for lost, stolen, damaged or destroyed tickets and even if you are unable to attend the event.
Delivery of Tickets and Will Call. When you order your tickets you are
given an option on delivery methods: will-call, print-at home tickets, e-tickets, US Mail, Over Night Delivery.
For your convenience and to avoid lines at the event, we encourage you to have your tickets delivered any method other then will-call. Tickets delivered through Will Call are typically available only one hour prior to the event start time and you will need to
present your confirmation number, the credit card used to purchase tickets and
a picture identification. Tickets will only be released to the cardholder of
the credit card used to purchase the tickets.
Privacy and Data Use. SmartTix takes great care to protect your privacy and Personal Contact Information. Currently, we do not sell, rent, give, or loan your personal contact information to outside parties other than those directly related to your transaction. Although we retain the right to do so at any time in the future.
Right to Amend this Policy. SmartTix retains the right to change these policies and terminate service at any time and without notice at our sole discretion.
Disclaimer of Consequential Damages. You shall not in any action or proceeding, or otherwise, assert any claim for consequential damages against SmartTix, its employees, owners or shareholders on account of any loss, cost, damage or expense which you may suffer or incur because of any act or omission of SmartTix or its employees in the performance of our ticketing services and your use of our website and System, and you hereby expressly waives all such claims.
Indemnification. You will indemnify, defend, and hold harmless SmartTix, its licensees, and each of their respective employees, officers, directors, and affiliates ("Indemnified Parties"), from any and all claims, losses, liabilities, damages, fees, expenses and costs (including attorneys' fees, court costs, damage awards, and settlement amounts) which result from any claim or allegation against any Indemnified Party arising from your use of the System or its breach of any term of this Agreement. SmartTix will provide you with notice of any such claim or allegation, and it will have the right to participate in the defense of any such claim at its expense.
Excuse for Nonperformance. SmartTix's obligation to perform and provide the system and services herein shall be excused without liability when prevented by strike, act of God, governmental action, catastrophic accident or any other condition beyond its reasonable control.
Severablity. If any provision of this agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be modified so as to be enforceable and legal, and the remainder of this Agreement shall remain operative and binding on the Parties.
Governing Law. This Agreement will be governed in all respects by the laws of the State of New York and the United States of America.