At this year’s Common Ground Alliance conference, one message came through loud and clear from utility locator attendees: many ticket management platforms are overbuilt, overpriced, and overly complicated. While packed with features, they often miss the mark on what field teams actually need—fast, intuitive tools that streamline their workflows and help prevent damage.
Utility locating is a high-stakes, fast-moving job where clarity, speed, and accuracy matter most. Yet some ticket management systems are weighed down by features aimed at broader audiences that don’t directly support the day-to-day needs of locators.
That’s why SmartTIX was designed by utility locators for utility locators: to offer a streamlined, purpose-built experience that delivers smart tools without unnecessary complexity.
Here’s why a less-is-more approach delivers bigger results:
Easy to Adopt, Made for the Field
Locators need fast access to ticket info, clear instructions, and a simple interface that works on the go. SmartTIX is built for real field conditions, not just office dashboards—making it easy to adopt and even easier to use.
No Fluff, Just the Tools That Matter
Other platforms may offer dozens of modules you’ll never touch. SmartTIX sticks to the essentials: smart ticket intake, risk-based prioritization, route optimization, and simple communication tools. Every feature serves a specific purpose, aligned with the work of locate crews.
Smarter Without Being Slower
SmartTIX includes intelligent features built to speed up decision-making, not slow it down. You won’t need training to understand the AI—it works in the background to help you make better calls, faster.
Fewer Clicks, Fewer Errors, More Locates
The true power of streamlined software is what it eliminates rework, delays, miscommunication, and wasted time. With a clean, locator-focused design, SmartTIX keeps the focus on productivity and safety, not navigating complex menus or interpreting unnecessary data.
Purpose-Built—and It Shows
SmartTIX was developed with direct feedback from veteran utility locators. That means it reflects the realities of fieldwork—tight deadlines, unpredictable schedules, and the constant need for accurate information—without the distractions of a bloated platform.
SmartTIX Modernizes Ticket Management
In the world of damage prevention, time and clarity save lives—and infrastructure. SmartTIX proves that powerful results come from thoughtful ticket management system design focused on maximizing productivity, streamlining workflows, and improving compliance across the utility damage prevention industry. Learn more about the features and benefits of SmartTIX by scheduling a demo with our expert team.