Privacy Policy

SmartTIX ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the SmartTIX website, mobile application, and related services (collectively, the "Services").

Information We Collect

  • Personal Information: Name, email address, phone number, and other details you provide when using our Services.
  • SMS and Text Messaging Data: If you opt in to receive text messages from SmartTIX, we collect your mobile phone number and SMS opt-in consent. We use this information only to send the messages you agreed to receive, such as ticket alerts, notifications, and verification codes.
  • Usage Data: IP address, browser type, pages visited, app activity, device information, and interactions with our Services.
  • Location Data: With your permission, we collect precise and/or approximate location information from your mobile device when you use the SmartTIX mobile application. Location information may be collected while using location-based features of the app to support ticket mapping, route planning and optimization, locator arrival tracking, and other field operations.
  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies when you use our website and Services.

How We Use Your Information

  • Provide and improve our services.
  • Communicate with you regarding updates or inquiries.
  • Enhance the security of our Services and prevent fraudulent activity.
  • Provide location-based functionality within the SmartTIX mobile application, including displaying and mapping ticket locations, planning and optimizing field routes, recording locator arrivals, and supporting field crew operations during active work.
  • Comply with legal obligations.

Sharing Your Information

  • We do not sell your personal information.
  • We may share it with service providers assisting in the operation and delivery of our Services.
  • Location data may be shared with authorized administrators within your organization as part of normal work operations and to support ticket management, routing, field activity, and related operational functions.
  • We may disclose information to legal authorities when required by law.
  • We may share information with business partners with your consent.

Data Security

We implement reasonable security measures to protect your information but cannot guarantee absolute security.

Your Rights and Choices

  • Accessing, updating, or deleting your information.
  • Opting out of marketing communications.
  • Managing cookie preferences.
  • Managing location permissions. You can disable or change the SmartTIX mobile application's access to your device location at any time through your device settings. Disabling location access may limit the availability or functionality of certain location-based features within the app.

SMS and Text Messaging

If you opt in to receive text messages from SmartTIX, we use your mobile phone number only to send the messages you agreed to receive, such as ticket alerts, notifications, and verification codes.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. The sharing described elsewhere in this Privacy Policy does not include mobile opt-in data or text messaging consent. This information is shared only with service providers that deliver text messages on our behalf, such as messaging providers and mobile carriers, and only for that purpose.

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For assistance, reply HELP.

Third-Party Links

Our website and Services may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

Updated 10/7/2026.